A homeowner's documented warranty case

I bought a brand-new home. I'm still waiting for it to be built right.

A new home built by Lane Sparks / Lane Sparks Custom Homes LLC — documented by two independent, TREC-licensed inspectors. My objective is simple and stated plainly below.

7610 Trinity Pines Drive · Montgomery, TX 77316

My objective

Get the documented defects repaired — so the home delivers the quality you'd reasonably expect of a brand-new property at this price point (comparable new homes in this Montgomery neighborhood are valued around $1.2 million).

I'm not looking for a fight, and I'm not out to damage anyone. I'd much rather this page become unnecessary. It exists for two reasons: to keep an organized, factual record of what two licensed inspectors found, and to give other prospective buyers the chance to learn what I learned. If the items below are made right, I'll say so here.

Every factual statement on this page traces to a licensed inspection report, a photograph, or the builder's own written messages. Statements of opinion are labeled as my opinion. The builder is welcome to respond — see Corrections & Right of Reply.

2
Independent TREC-licensed inspections
40+
Documented deficiencies
8
Flagged as safety hazards
1 yr
Primary bathtub unusable

The Findings

What the inspectors documented

Two separate licensed inspectors — one at purchase, one near the one-year mark — independently recorded the items below. Where both flagged the same issue, it's marked Both inspections.

Critical & safety

SafetyBoth

Missing GFCI protection

GFCI-protected outlets missing in multiple required locations, including kitchen island receptacles.

SafetyBoth

Missing / incomplete AFCI protection

AFCI breakers not present or incomplete at the main panel — independently flagged by both inspectors as not meeting current code.

Safety11-month

Electrical panel deficiencies

Aluminum feeder wires without anti-oxidant paste; white wires used as hot wires not properly identified; breaker ties missing at shared branch circuits.

Safety11-month

Fireplace deficiencies

Missing damper stop (required to vent carbon-monoxide fumes); damper blocked by the metal frame; gas distribution bar producing a high-pitched whistle.

SafetyBoth

Non-compliant stair handrail

Stairway handrail does not terminate into a wall or newel post — a fall hazard flagged by both inspectors.

Safety11-month

HVAC disconnect code violation (Unit 2)

Disconnect installed behind the condenser/coil, not meeting NEC/IRC clearance requirements.

Safety11-month

Voltage irregularities — primary bedroom

Receptacles in and around the primary bedroom showing 108–114V fluctuations; requires a licensed electrician.

Safety11-month

Inadequate fire-stopping between floors

Smoke testing revealed poor air sealing at numerous penetrations — recessed lights, registers, vents, speaker cutouts, smoke detectors, plumbing. Per IRC R302.11, these must be sealed; unsealed penetrations let fire and smoke spread between levels.

Structural & systems

Significant11-month

Roof covering (excluding solar)

Insufficient siding/trim clearance from shingles at roof-to-wall transitions (rot risk); flashing unconfirmed at roof-to-brick transitions. My own Tesla Solar roof penetrations are exterior-only and excluded — not attributed to the builder.

SignificantBoth

Grading & drainage

Grade improvements needed to prevent ponding/standing water at the rear of the home.

SignificantBoth

Driveway cracking

Two pads cracked across the entire surface; one also broken at a corner.

Significant11-month

Front entry door not square

Door twisted ~¾ inch at the top when the bottom is flush, causing air leakage.

Significant11-month

Master shower — multiple defects

Active leak at the glass panel; heavily mildewed caulking; ~1-inch glass-to-floor gap (too large for caulk); LED-strip install left a gap between tile and substrate.

Significant11-month

Plumbing — master & kitchen

Detached valve handles, corrosion, a slow drain, undermount sinks missing clips/braces, and caulking gaps at sink-to-countertop transitions.

Significant11-month

Powder-room toilet loose at floor

Should be pulled, inspected, and reset; potential for hidden water damage beneath the flooring.

Significant11-month

HVAC refrigerant systems (both units)

Missing tamper-proof locking caps and refrigerant hoods, mastic gaps at evaporator cases, line-insulation gaps in the attic, missing cover plate, detached conduit; plus ductwork resting on ceiling drywall.

SignificantBoth

Garage doors & hardware

Missing self-closing hinges on the garage-to-house door (both inspectors); excessive air gaps at the garage exterior door; door hardware sized for 7-ft doors installed on 8-ft doors.

Significant11-month

Attic access & insulation

Improperly installed pull-down attic ladder in the master closet; disturbed/displaced batt insulation and uninsulated sections in the vaulted ceilings (see Evidence).

SignificantOwner-documented

Stone & masonry — cracks & pieced seams

Natural-stone surfaces (counters, window sills, jambs) cracked in multiple locations, with at least one area where pieces appear joined/seamed rather than a single slab. My opinion: poor workmanship for a new build at this level — see the photos in Evidence.

This is a summary of the most material items. The complete, line-by-line findings are in the two inspection reports — available to download below.

The clearest example

A primary bathtub we have not used once in a year

One year of ownership. Zero baths.

The 11-month inspection documented a heavy water leak around the base of the primary tub during operation, along the back side — indicating the tub drainage may be damaged or incomplete. The tub is not properly seated and can be physically lifted. The inspector recommended it be removed, the sub-floor and drain connections inspected for water damage, and the unit properly reinstalled and sealed.

My opinion: because of this, the tub has gone completely unused for the entire first year — I'm not willing to fill it until the seating and drainage are corrected and the sub-floor is confirmed dry. For a brand-new home at this price point, a bathtub that works should not be too much to expect.

Evidence

Photographs

My own documentation of conditions at the home. Beyond the two licensed inspections, I commissioned an independent blower-door / smoke test, thermal imaging, and an insulation-contractor evaluation of the thermal envelope. Any interpretation is labeled as my opinion.

Walkthrough video

A short walkthrough of the attic insulation and air-sealing conditions.

Stonework & masonry

Natural-stone surfaces — counters, window sills, and jambs — cracked in multiple locations, with at least one area where stone appears pieced/seamed together. My opinion: for a new home at this price point this reads as poor workmanship, and it leaves me wondering whether damaged pieces were patched and installed rather than replaced.

Doors & gaps — air & insect intrusion

Misaligned doors with large gaps between slab and frame — including the front door, the garage access door, and the garage-to-yard door. My opinion: daylight is visible through these gaps and insects get into the home through them.

Thermal imaging — air leakage & cold spots

Infrared scans of the thermal envelope. The dark/blue areas are cold spots where conditioned air escapes or outside air enters — window and door assemblies here read roughly 40°F cooler than the surrounding room.

Insulation & attic conditions

Builder's additional insulation work

Photos from when the builder's insulation crew returned to add blown-in insulation. My opinion: this added coverage but did not address the underlying air-sealing of the envelope.

My opinion: I believe the home does not meet the continuous-air-barrier expectations I understand to apply under the Texas energy code (IECC 2021), and that topping off blown-in insulation without first air-sealing the envelope treats the symptom, not the cause — the thermal images above are what lead me to that view.

Documents

The source inspection reports

Both are full, state-promulgated TREC Property Inspection Report forms, provided here in their entirety so anyone can verify the findings firsthand.

A formal one-year warranty notice itemizing these defects was delivered to the builder in writing on March 2, 2026, before the one-year warranty period expired.

In fairness

The builder's response

In the interest of a complete and fair record, here is the builder's position as I understand it from our correspondence:

The builder has stated that he "built the house to code and it was inspected," that he "addressed all of the issues on the inspection at that time," and that he sent trades (insulation, HVAC, plumbing, glass) at his own cost. He has attributed some attic-insulation disturbance to a third-party solar installation.
My opinion: the builder has been intermittently responsive and did send some trades — but as of this writing, core items including the bathtub leak, the master-shower seal, and the air-sealing concerns remain unresolved, and scheduling has repeatedly stalled. I would have genuinely welcomed a prompt, complete warranty repair. This page exists because that has not yet happened — and I will gladly update it when it does.

Timeline

How this unfolded

JAN 30, 2025
Original inspection at purchase — Southern Roots Home Inspections (John Richardson, TREC #23855).
JAN 2026
Insulation / efficiency concerns surface; independent blower-door & smoke testing and thermal imaging commissioned.
FEB 26, 2026
11-month warranty inspection — Home Data Inspection Services (Matthew Mulvany, TREC #22758).
MAR 2, 2026
Formal written one-year warranty notice delivered to the builder, before the warranty period expired.
MAR–MAY 2026
Some trades dispatched; several core items (tub, shower seal, air-sealing) remain unresolved; scheduling stalls.
ONGOING
Awaiting complete warranty repairs. This page will be updated as items are resolved.